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Subject: Technical Issues & Support Request - PromptDC Developer Lifetime

Feature Request

Hello,

I have a PromptDC Developer Lifetime subscription that has been active since January 17th. Initially, everything worked perfectly with WindSurf on both my work and home PCs.

However, the service stopped working a few days ago on both machines. I am encountering the following issues:

  1. In WindSurf: Every time I use the shortcut Ctrl+Alt+E, I get a "No text found" error message. I have verified that there is indeed text in my clipboard (I can paste it into Notepad without any issue).

  2. Chrome Extension: The extension is asking me to enter my OpenAI API key to access the service, even though my key is already correctly saved in my PromptDC account settings. I tried generating a new OpenAI API Key, but this did not solve the issue.

Consequently, I am currently unable to use PromptDC at all.

Furthermore, the Lifetime subscription states a support response time of under 8 hours. I emailed you two days ago regarding this issue and have not received a reply yet.

Thank you in advance for your prompt assistance.

Best regards

Posted by Jean-françois Sema ·
Status: Completed1 comment

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Comments1

  • PromptDC Support

    Team•

    Jan 27

    Hi Jean,

    Thanks for your message, your first email was sent to a different address, which is why I didn’t see it.
    (The correct email is spromptdc@gmail.com.)

    I just tested everything on my side and it’s working correctly in WindSurf.

    Please make sure you’re using PromptDC this way and that you don’t click outside the chatbox, as this can cause the focus to be lost:

    Workflow:
    1. Write your text
    2. Ctrl + A → Select all
    3. Ctrl + C → Copy
    4. Ctrl + Alt + E → Enhance
    5. Ctrl + V → Paste back

    If you see “No text found”, try to add a space at the end of the text and try again without clicking outside of the chat, this usually fixes it.

    Also, please confirm you are using PromptDC extension v5.0.0.

    About the Chrome extension, Google is currently reviewing a major update that changes how the extension works.

    In the meantime, if you see issues with the API key on current version:
    • Log out from the extension sidebar
    • Log back in
    • Go to Settings (https://promptdc.com/account/subscription)
    • Click Save next to the API key
    • Refresh the page where you’re writing prompts

    I tested this and it works correctly.

    If it still doesn’t work, please send me a quick video and I’ll take a look right away.

    Panagiotis Visilias
    Founder of PromptDC