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Subject: Technical Issues & Support Request - PromptDC Developer Lifetime
Hello, I have a PromptDC Developer Lifetime subscription that has been active since January 17th. Initially, everything worked perfectly with WindSurf on both my work and home PCs. However, the service stopped working a few days ago on both machines. I am encountering the following issues: In WindSurf: Every time I use the shortcut Ctrl+Alt+E, I get a "No text found" error message. I have verified that there is indeed text in my clipboard (I can paste it into Notepad without any issue). Chrome Extension: The extension is asking me to enter my OpenAI API key to access the service, even though my key is already correctly saved in my PromptDC account settings. I tried generating a new OpenAI API Key, but this did not solve the issue. Consequently, I am currently unable to use PromptDC at all. Furthermore, the Lifetime subscription states a support response time of under 8 hours. I emailed you two days ago regarding this issue and have not received a reply yet. Thank you in advance for your prompt assistance. Best regards